Reference

How we protect your account and payment information

When you open an account with pangakalantoto, your personal details and payment history stay encrypted and separate from our game servers.

Encrypted payment storageNo third-party data salesSupport available in your timezone
pangakalantoto How we protect your account and payment information
REACH OUR TEAM

Privacy questions and data requests

Live chat Open the chat widget in your account lobby during operating hours. Our team answers privacy and data-access questions in English. Wait time typically under five minutes.
Email support Send formal data requests or privacy concerns to our compliance inbox. We respond within seven business days and can arrange formal data exports for your records.
Account settings Update your contact details, linked payment methods and communication preferences directly in your account settings under Privacy. Changes take effect immediately.
DATA SECURITY INSIDE

How we keep your information safe and private

Encryption and storage

All payment and personal data is encrypted in transit and at rest. Servers are hosted in secure facilities with redundant backups. Only authorised staff access customer records, subject to strict confidentiality agreements.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site. Marketing cookies are only placed when you consent. You can disable them in your browser settings at any time.

Account verification

Before any withdrawal, we verify your identity by cross-checking your account name, payment method and recent login location. This prevents unauthorised access and protects your balance.

Data retention timeline

Active-account data is stored for the duration of your membership. After closure, we keep records for five years to meet regulatory requirements and resolve payment disputes or chargebacks.

Third-party disclosure

We do not sell, rent or share your personal data with marketers. We may disclose information to payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services and law enforcement where local law requires.

Your privacy rights

You can request access to your data, ask for corrections or request deletion where local law permits. Contact support with a formal written request and we will process it within 30 days.

Privacy policy FAQs

We collect your account name, email address, phone number, date of birth and address for identity verification. When you link DANA, OVO, GoPay or QRIS, we also store your payment account details securely. This information is used only for account management, fraud prevention and withdrawal processing.

We retain your account and transaction records for five years after closure to resolve disputes, chargebacks and regulatory compliance. Your email may be kept longer if you subscribe to newsletters, but you can unsubscribe anytime. Personal data beyond the five-year window is securely deleted.

No. pangakalantoto never sells, rents or shares your personal data with marketers or advertisers. We share information only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with law enforcement where local law requires.

Your DANA, OVO, GoPay and QRIS credentials are encrypted immediately upon entry and stored in isolated, secure servers. We never log your full payment credentials in plain text. Payment processing is handled by trusted third-party providers under strict security contracts.

Yes. We use session cookies to keep you logged in, analytics cookies to measure site performance and user behaviour, and optional marketing cookies. You can manage cookie preferences in your browser settings or contact support to disable them.

Contact live chat or email support immediately with details of the activity. Our security team will investigate, freeze your account if needed and verify your identity before restoring access. We log all suspicious events and may share them with fraud-detection partners.

Send a formal data-access request to our compliance team via email or through live chat with your account name and verification details. We will compile your data—account history, transactions and communications—within 30 days and provide it in a portable format.